Refund policy
REFUND & RETURN POLICY
Last Updated: June 2026
At Aloria, we are committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
By placing an order through our website, you agree to the terms outlined in this policy.
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30-DAY RETURN PERIOD
Customers may request a return within 30 days from the date their order is marked as delivered.
Requests submitted after the 30-day period may not be eligible for a refund or return.
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ELIGIBILITY FOR RETURNS
To qualify for a return, the following conditions must be met:
• The return request must be submitted within 30 days of delivery.
• The product must be returned in its original condition.
• The item must include all original packaging, accessories, manuals, inserts, and components received with the order.
• The item must not be intentionally damaged, modified, altered, or misused.
• The product must show no excessive signs of wear beyond what would reasonably be expected from inspection.
Aloria reserves the right to refuse returns that do not meet these conditions.
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NON-RETURNABLE ITEMS
For hygiene, safety, and health protection reasons, certain products may not be eligible for return once opened, used, or tampered with.
Items returned in an unsanitary condition may be rejected.
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HOW TO REQUEST A RETURN
To initiate a return, please contact our support team at:
aloriaboutique@outlook.com
Please include:
• Full name
• Order number
• Email used during purchase
• Reason for the return
• Photos if the item is damaged, defective, or incorrect
Our support team will review your request and provide return instructions if approved.
Returns sent without prior authorization may not be accepted.
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RETURN SHIPPING COSTS
Customers are responsible for all return shipping costs.
Original shipping charges paid during checkout are non-refundable.
We strongly recommend using a tracked shipping service when returning items.
Aloria is not responsible for returned packages that are lost, damaged, delayed, or delivered to the wrong address by shipping carriers.
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INSPECTION OF RETURNED ITEMS
Once a returned item is received, it will be inspected by our team.
We reserve the right to verify:
• Product condition
• Packaging condition
• Signs of use
• Completeness of the return
Returns that do not comply with this policy may be partially refunded or rejected.
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REFUNDS
Once your return has been inspected and approved, we will notify you by email.
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear in your account.
Processing times may vary depending on your bank, card issuer, or payment provider.
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LATE OR MISSING REFUNDS
If you have not received your refund:
1. Check your bank account.
2. Contact your credit card provider.
3. Contact your bank.
Some financial institutions may require additional processing time.
If you have completed these steps and still have not received your refund, please contact us at:
aloriaboutique@outlook.com
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DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
• Order number
• Description of the issue
• Clear photographs showing the problem
After reviewing the evidence, we may offer:
• Replacement product
• Partial refund
• Full refund
• Store credit
The appropriate resolution will be determined on a case-by-case basis.
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ORDER CANCELLATIONS
Orders may be cancelled only before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled and must follow the standard return process.
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REFUSED DELIVERIES
If a customer refuses delivery without prior authorization from Aloria, any fees incurred by the carrier, including return shipping charges, may be deducted from the final refund amount.
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LOST PACKAGES
If tracking information indicates that a package has been delivered, Aloria cannot be held responsible for theft, loss, or misplacement after delivery.
Customers should contact the shipping carrier directly if necessary.
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POLICY CHANGES
Aloria reserves the right to modify, update, or replace this policy at any time without prior notice.
Changes become effective immediately upon publication on this website.
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CONTACT US
If you have questions regarding returns, refunds, cancellations, or exchanges, please contact us:
aloriaboutique@outlook.com
Thank you for shopping with Aloria.