Shipping policy
SHIPPING POLICY
Last Updated: June 2026
At Aloria, we are committed to providing a smooth and reliable delivery experience. Please read this Shipping Policy carefully before placing an order.
By purchasing from our website, you agree to the terms outlined below.
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ORDER PROCESSING
All orders are subject to verification and approval before shipment.
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that processing times may be extended during:
• Public holidays
• Peak shopping seasons
• Promotional periods
• Unexpected supply chain disruptions
Orders are not processed, shipped, or delivered on weekends or public holidays.
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DELIVERY TIMES
Estimated delivery times are:
United Kingdom:
5–15 Business Days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery times may vary due to factors outside of our control, including but not limited to:
• Customs inspections
• Carrier delays
• Severe weather conditions
• Transportation disruptions
• High seasonal demand
Aloria cannot be held responsible for delays caused by third-party shipping providers.
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ORDER TRACKING
When available, customers will receive tracking information via email once their order has been shipped.
Tracking updates are provided directly by the shipping carrier.
Please allow several days for tracking information to become active after receiving your shipping confirmation.
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SHIPPING FEES
Shipping costs, if applicable, will be displayed during checkout before payment is completed.
Shipping fees are non-refundable once an order has been dispatched.
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INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information.
Aloria is not responsible for:
• Incorrect addresses
• Missing apartment numbers
• Incorrect postal codes
• Failed deliveries due to customer-provided information
If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply.
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LOST OR DELAYED PACKAGES
If your package appears delayed beyond the estimated delivery window, please contact us at:
aloriaboutique@outlook.com
We will make reasonable efforts to assist you in locating your shipment.
However, Aloria is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our control.
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DELIVERED BUT NOT RECEIVED
If tracking information indicates that a package has been delivered but you cannot locate it, we recommend:
• Checking with household members.
• Checking secure locations around your property.
• Contacting your local carrier.
Aloria cannot be held responsible for packages that have been confirmed as delivered by the shipping carrier.
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CUSTOMS, DUTIES AND TAXES
Customers are responsible for any customs duties, import taxes, VAT, fees, or other charges imposed by local authorities.
Such charges are not included in product prices unless explicitly stated otherwise.
Aloria has no control over these charges and cannot predict their amount.
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MULTIPLE SHIPMENTS
In some cases, products from the same order may be shipped separately.
Customers may receive multiple tracking numbers and deliveries.
This allows us to process and fulfill orders more efficiently.
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DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the damaged product and packaging
We will review the case and determine an appropriate resolution.
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UNDELIVERABLE PACKAGES
Packages returned to us as undeliverable due to customer error may be eligible for reshipment.
Additional shipping fees may apply.
Refund requests for undeliverable orders may be subject to deductions for shipping and handling expenses.
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ORDER CANCELLATIONS
Orders may only be cancelled before processing or shipment.
Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.
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FORCE MAJEURE
Aloria shall not be held liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including:
• Natural disasters
• Government restrictions
• Pandemics
• Labor strikes
• Transportation failures
• Severe weather events
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POLICY CHANGES
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Changes become effective immediately upon publication on our website.
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CONTACT US
For shipping-related inquiries, please contact:
aloriaboutique@outlook.com
Thank you for shopping with Aloria.